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TEXA Truck & Off-Highway Support Packages

Included with the purchase of a TEXA Diagnostic Tool Kit is a TEXA software package with a lifetime license that will never expire. However, advanced technical support and new software updates, including Diesel Laptops exclusive software, are only free for the first year. After the first year, customers have the option to renew these benefits by purchasing one of our support packages, outlined below. Note that when people first think "updates," they assume it means that updates are for newer equipment only; however, this is not true in the case of the TEXA. Recent updates have expanded the Off-Highway product line by adding coverages for Doosan, Ditch Witch, Kubota Vermeer, and Yanmar, to name a few. TEXA Truck product line updates include Hino, International, Mack, Volvo, and many more. New features are also continually being added, such as the VIN decoder, technical information, and computer-less road trip feature.

Level 1 - Basic Support

Our Basic Support level will keep your software updated and gives you the ability to utilize our technical support staff for all of your basic needs. This package includes the following:

    • 12 Months of Updates for TEXA Software
    • 12 Months of Updates for DTC Solutions
    • Basic support for connection & software related issues

TEXA Truck Level 1 support package is $795 and available here.

TEXA Off-Highway Level 1 support package is $595 and available here.

TEXA Truck & Off-Highway Level 1 support package is $1,390 and available here.

Level 2 - Standard Support

Our Standard Support level will not only keep your software updated, but gives you the ability to call our technical support team for virtually any issue you might run across. This package includes the following:

    • 12 Months of Updates for TEXA Software.
    • 12 Months of Updates for DTC Solutions.
    • Basic support for connection & software related issues.
    • 12 Months of Updates for Knowledge Base/Service Manuals.
    • Advanced diagnostic support for help with obtaining additional diagnostic troubleshooting, repair information, wiring diagrams, or whatever else you need to troubleshoot a truck properly.
    • Advanced PC support which covers virus removal, Windows related issues, and other PC related problems.
    • FREE Next Day Air shipping on replacement parts (Customer is responsible for the cost of the parts.)

TEXA Truck Level 2 support package is $995 and is available here.

TEXA Off-Highway Level 2 support package is $795 and is available here.

TEXA Truck & Off-Highway Level 2 support package is $1,590 and is available here.

Level 3 - Premium Support

Level 3 Premium Support is for the client that wants a complete "hands-off" approach to the entire TEXA kit. Essentially this is the same support you received when you purchased your laptop, with the bonus of receiving a free replacement laptop every third year. This package includes the following:

    • 12 Months of Updates for TEXA Software.
    • 12 Months of Updates for DTC Solutions.
    • 12 Months of Updates for Labor Time Guide software.
    • 12 Months of Updates for Knowledge Base/Service Manuals.
    • Basic support for connection & software related issues.
    • Advanced diagnostic support for help with obtaining additional diagnostic troubleshooting, repair information, wiring diagrams, or whatever else you need to troubleshoot a truck properly.
    • Advanced PC support which covers virus removal, Windows related issues, and other PC related problems.
    • FREE Next Day Air shipping on replacement parts (Customer is responsible for the cost of the parts.)
    • FREE Replacement Laptop every three years.
    • 100% Warranty Coverage on your laptop and TXT hardware (This does not cover abuse/damage -- only failure in quality or defects.)

TEXA Truck Level 3 support package is $1,195 and is available here.

TEXA Off-Highway Level 3 support package is $995 and is available here.

TEXA Truck & Off-Highway Level 3 support package is $1,790 and is available here.

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Austin Gibson

Austin recently graduated from Lander University where she studied Marketing and Management. She previously worked in Data Entry here at Diesel Laptops, and has joined the Marketing team where she focuses on software renewals.

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