Privacy policy

Privacy Policy

Last Updated March 7th, 2025

Your privacy is important to us, and we take it seriously. We provide this Privacy Policy to explain how Diesel Laptops, LLC (“we,” “us,” or “our”) collects, uses, and discloses your information.

What This Policy Covers

This Privacy Policy applies to www.diesellaptops.com, https://training.diesellaptops.com/, https://preteckt.com, and https://repair.diesellaptops.com/, mobile applications Diesel Decoder and Diesel VIN, and software platforms Diesel Repair, Diesel Explorer, and DieselBays (our “Website”), related to our products and services.

This Privacy Policy applies to information we collect online, including information you provide to us and information collected automatically from visitors to our Website. This Privacy Policy also applies to information we collect offline, such as by telephone, through the mail, or at in-person conferences, trade shows, or trainings. This Privacy Policy does not apply to the information practices of any third party whose website may be accessible through our Website, to any third-party website on which we advertise, or on websites of our affiliates or authorized resellers.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time (see Changes to This Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect

Information You Provide To Us

The information we collect on or through our Website may include:

· Information that you provide by filling in forms on our Website. This includes information provided at the time of creating an account, requesting information on a product or service, requesting customer support, signing up for a training, registering as an affiliate or reseller, or applying for financing.

· Records and copies of your correspondence (including email addresses), if you contact us, including queries made through the live chat feature.

· Your responses to surveys that we might ask you to complete for research purposes.

· Details of transactions you carry out through our Website and of the fulfillment of your order.

o When you purchase a product or service through our Website, your payment information will be collected and processed by Shopify, a third-party payment processor. Information provided to Shopify will be processed according to Shopify’s privacy policy, which is available here: www.shopify.com/legal/privacy/app-users.

o When you purchase a product or service through one of our software platforms, your payment information will be collected and processed by Stripe, a third-party payment processor. Information provided to Stripe will be processed according to Stripe’s privacy policy, which is available here: www.stripe.com/privacy.

· Your search queries on the Website.

· Information that you provide when you register for or use our DieselBays customer communications platform.

· Information that you provide when you register for or use our Virtual Diesel Technician call center support program.

You may also provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, including our Community Forum, Blog, and Customer Review Pages ("User Contributions"). Your User Contributions are posted on the Website at your own risk and are not private.

Information We Collect Automatically

Like most companies, we automatically collect certain information from all visitors to our Website. This information does not reveal your specific identity (like your name or contact information) but may include your IP address or other unique device identifier; your web browser and operating system; the date and time of your visit; the pages from which you navigate to and from our Website or the search terms that lead you to our Website; and the pages on our Website you visit and how long you stay on each page.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

· Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.

· Information about your computer or mobile device and internet connection, including your IP address, operating system, and browser type.

When you call our customer service number, we may use automatic data collection technologies to collect certain information including your name, source of call, and a transcript of the call.

We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (“behavioral tracking”). See Choices About How We Use and Disclose Your Information for information on how you can opt out of behavioral tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choices about behavioral tracking.

Do Not Track (“DNT”) is a setting available in most web browser settings that asks a web application to disable its tracking of an individual user. There is currently no consensus on how companies should respond to DNT signals. At this time, we do not respond to DNT signals. You can learn more about DNT here. Please see the Information for California Residents section for information on our response to the Global Privacy Control signal.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

· Estimate our audience size and usage patterns.

· Store information about your preferences, allowing us to customize our Website according to your individual interests.

· Speed up your searches.

· Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

· Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Choices About How We Use and Disclose Your Information.

· Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Information Collected by Third Parties

As you navigate our Website, please be aware that third parties may be able to gather information from and about you. For example, companies offering services or products through links on our Website may use “cookies” to collect and use information about you and may collect information that you submit. In these cases, those third parties will use such information in accordance with their own privacy policies. We do not control these third parties’ tracking technologies or how they may be used.

We use Google Analytics and Google Tag Manager to collect information about use of our website. Google Analytics and Google Tag Manager collect information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google may track your activity over time and across websites. For information about how Google collects and processes data, please visit: https://policies.google.com/technologies/partner-sites. To opt out of having your information used by Google, please visit: https://tools.google.com/dlpage/gaoptout/. For more information, please visit Google’s privacy policy at: https://policies.google.com/privacy?hl=en&fg=1.

We use the Meta Pixel to analyze user activity on our Website for remarketing and behavioral targeting. The Meta Pixel is triggered when you perform certain activities on the Website, and aids us in displaying ads to users who have visited our Website, or users who share certain characteristics with visitors to our Website. Meta and other third parties may use cookies, web beacons, and other storage technologies to collect information from the Website and from other internet websites, and use that information for the purposes of targeting ads and providing measurement services. Meta may track your activity over time and across websites. For more information about the data Meta collects, please visit Meta’s privacy policy at: www.facebook.com/privacy/policy. For specific information about Meta Pixel, please visit: www.facebook.com/business/help/742478679120153?id=1205376682832142. For more information about ad targeting and exercising your choice to opt out of the collection and use of information for ad targeting, please visit: www.facebook.com/help/568137493302217.

We use the LinkedIn Insight Tag to collect information about user activity on our Website for use in ad campaigns on LinkedIn. The LinkedIn Insight Tag collects information about your visits to our Website, including the referral source, IP address, device and browser characteristics. LinkedIn may track your activity over time and across websites. To learn more about the LinkedIn Insight Tag, please visit: www.linkedin.com/legal/cookie-policy. To opt-out of the collection and use of information for ad targeting through the LinkedIn Insight Tag, LinkedIn users should visit their account settings at www.linkedin.com/help/linkedin/answer/a1342443/?trk=microsites-frontend_legal_privacy-policy&lang=en and LinkedIn guests should visit www.linkedin.com/psettings/guest-controls.

We use the Vibe.co pixel to collect information about user activity on our Website for use in Vibe.co ad campaigns on connected TVs and other platforms. The Vibe.co pixel collects information about your visits to the Website, including the referral source, IP address, and purchases. To learn more about the Vibe.co pixel, please visit: https://help.vibe.co/en/articles/6530668-vibe-pixel-tracking. To learn more about your connected TV ad choices, visit: www.thenai.org/opt-out/connected-tv-choices/.

How We Use Your Information

We use information that we collect about you or that you provide to us, including personal information:

To respond to an inquiry from you, process a transaction, or provide support for our products and services. We may also save your information to facilitate new product orders or process returns.

To administer, operate, and improve our Website, products, and services.
To create, maintain, customize, and secure your account with us.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.

To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message.
To enable third-party service providers to help us provide, improve, protect, or promote our Website, products, and services.
To allow you to participate in interactive features on our Website.
To prevent fraud and to ensure the safety and security of our Website, intellectual property, trade secrets, and business.
To comply with a legal obligation, such as responding to a subpoena or a court order, or to protect our rights.
In connection with a merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership, in which customer records containing personal information may be treated as a business asset.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about our own goods and services that may be of interest to you. If you do not want us to use your information in this way, please contact us through one of the methods listed in the Contact Us section. For more information, see Choices About How We Use and Disclose Your Information.

Disclosure of Your Information

We may disclose aggregated information about our users without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

· To our subsidiaries and affiliates.

· To our joint venture partners for purposes of activating your product or service.

· To contractors, service providers, and other third parties we use to support our business.

· To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Diesel Laptops' assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Diesel Laptops about our Website users is among the assets transferred.

· To third parties to market their products or services to you if you have not opted out of these disclosures. For more information, see Choices About How We Use and Disclose Your Information.

· To fulfill the purpose for which you provide it.

· For any other purpose disclosed by us when you provide the information.

· With your consent.

We may also disclose your personal information:

· To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

· To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.

· If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Diesel Laptops, our customers, or others.

· We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, with third parties that support our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

· No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Promotional Offers from Us. If you do not wish to have your contact information used by us to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to privacy@diesellaptops.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website here. You may opt out of receiving targeted ads from members of the Digital Advertising Alliance (“DAA”) on DAA’s website here. Please see Information Collected by Third Parties for more information.

Residents of California may have additional personal information rights and choices. Please see Information for California Residents for more information.

Children’s Information

Our Website is not directed to children and we do not knowingly collect, use, or disclose personal information from children. If you have reason to believe that a child has provided personal information to us, please contact us and we will delete that information from our databases.

How We Protect Your Information

We have implemented measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our Website, you are responsible for keeping this password confidential. Unfortunately, no data transmitted or accessible over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant your information will be completely secure from loss, whether due to inadvertence, acts of malicious outsiders, a failure of hardware or software, or otherwise.

We maintain a Data Retention Policy that is designed to comply with applicable legal and regulatory requirements.

Your International Rights

Canada

We have locations and data servers in the United States. Sending personal information outside of Canadian borders may increase the risk of disclosure of information because the laws in the destination country dealing with protection of information may not be as strict as in Canada. By agreeing to this Privacy Policy, you consent to allow your personal information to be transferred outside of Canada for processing in the United States in order that we may provide you with the products and services requested.

Subject to applicable law, you may have the right to access your personal information (including the right to access your personal information in an electronic format and the right to an account of the use that has been made or is being made of the personal information and the third parties to which it has been disclosed), or update or correct your personal information (including, where applicable, the right to obtain deletion of any personal information collected otherwise than according to law), at any time upon request. If you have provided your consent to the processing of your personal information, you have the right to fully or partly withdraw your consent. Once we have received notification that you have withdrawn your consent, we will no longer process your personal information for the purpose(s) to which you originally consented unless there is another legal ground for the processing.

If you have any questions or complaints about this Privacy Policy or the handling of your personal information, if you wish to decline to have your personal information collected, used, or disclosed for the purposes set forth in this Privacy Policy or to withdraw your consent to our use of your personal information, or if you would like to request access to, deletion of, or update to any personal information we have on file, please contact us at privacy@diesellaptops.com.

Australia

We have locations and data servers in the United States and your personal information may be transferred outside of Australia to the United States. If you have any questions, comments, or complaints about our collection, use, or disclosure of your personal information, to exercise your right to access or correct your personal information, or if you believe that we have not complied with this Privacy Policy or the Privacy Act 1988, please contact us as detailed in the Contact Us section below. If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner. For more information, please refer to www.oaic.gov.au.

Changes to this Policy

We may occasionally update this Privacy Policy. When we do, we will also revise the “last updated” date at the top of this page. It is our policy to post any changes we make to our Privacy Policy with a notice that the Privacy Policy has been updated on the Website home page. We encourage you to periodically check this page to stay informed about how we collect, use, and disclose your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data collection practices, please contact us at privacy@diesellaptops.com or via our toll-free number, 888-983-1975, extension 237, or by dialing direct at 803-830-6679. You may also contact us by mail at:

Diesel Laptops, LLC
Attn: Privacy Office

7440 Broad River Rd
Irmo, SC 29063

Information for California Residents (effective October 3, 2024)

If you are a California resident, you may have certain rights with respect to how we collect, use and disclose your personal information. This Information for California Residents section supplements the information contained in our Privacy Policy and applies solely to residents of the State of California. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) as amended by the California Privacy Rights Act of 2020, and any terms defined in the CCPA have the same meaning when used in this Policy.

Information We Collect

We collect certain forms of personal information, which is information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device. Personal information does not include:

Publicly available information from government records.
Deidentified or aggregated consumer information.

The below chart reflects the categories of personal information we have collected from California residents during the past twelve months, the categories of sources from which the information was collected, the business or commercial purpose for which the information was collected, the categories of third parties to whom we disclosed that information, and our anticipated retention period for each category of information.

Personal Information Category set forth in Cal. Civ. Code § 1798.140	Source(s) of Personal Information Collection	Business or Commercial Purpose(s) for Collection/Use	Third Parties, Service Providers, and Contractors Receiving Personal Information Category	Retention Period
Personal identifiers, including real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers.	Directly from you; indirectly from you as you navigate or use our Website; data and marketing analytics providers; operating systems and platforms.	Provide you with our Website; provide you with products and services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you; perform analytics.	Affiliates; joint venture partners; payment processing providers; order fulfillment service providers; customer relationship management platforms; ecommerce platforms; advertising partners; data and marketing analytics providers; tag management systems; phone systems; live chat providers; operating systems and platforms; technology providers.	The length of your business relationship with us plus five years post-relationship.
California Customer Records Personal Information (Cal. Civ. Code § 1798.80(e), including name, signature, physical characteristics or description, address, telephone number, education, employment, employment history, etc.	Directly from you; data and marketing analytics providers.	Provide you with our Website; provide you with products and services; communicate with you; protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you; perform analytics.	Affiliates; joint venture partners; payment processing providers; order fulfillment service providers; customer relationship management platforms; ecommerce platforms; advertising partners; data and marketing analytics providers; tag management systems; phone systems; live chat providers; operating systems and platforms; technology providers.	The length of your business relationship with us plus five years post-relationship.
Characteristics of protected classifications under California or federal law.	We do not collect.	Not applicable.	Not applicable.	Not applicable.
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Directly from you; indirectly from you as you navigate or use our Website; data and marketing analytics providers.	Provide you with our Website; provide you with products and services; communicate with you; protect and secure our environment; advertise or market to you; perform analytics.	Affiliates; joint venture partners; payment processing providers; order fulfillment service providers; customer relationship management platforms; ecommerce platforms; advertising partners; data and marketing analytics providers; tag management systems; live chat providers; operating systems and platforms; technology providers.	Seven years.
Biometric information.	We do not collect.	Not applicable.	Not applicable.	Not applicable.
Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information about individual interactions with an Internet website, application, or advertisement.	Indirectly from you as you navigate or use our Website; data and marketing analytics providers; operating systems and platforms.	Protect and secure our enviornment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you; perform analytics.	Affiliates; ecommerce platforms; advertising partners; data and marketing analytics providers; tag management systems; operating systems and platforms; technology providers.	Barring any legally required additional retention period, up to fourteen months.
Geolocation data	Indirectly from you as you navigate or use our Website; data and marketing analytics providers; operating systems and platforms.	Protect and secure our environment; verify, maintain, improve, upgrade, or enhance a product or service; identify and repair errors; advertise or market to you.	Affiliates; ecommerce providers; advertising partners; data and marketing analytics providers; tag management systems; operating systems and platforms; technology providers.	Barring any legally required additional retention period, up to fourteen months.
Sensory data including audio, electronic, visual, thermal, olfactory, or similar information.	Indirectly from you as you use our customer support or sales services over the phone.	Protect and secure our enviornment; verify, maintain, improve, upgrade, or enhance a product or service.	Affiliates; phone systems.	Barring any legally required additional retention period, 90 days.
Professional or employment-related information.	Directly from you; indirectly from you as you navigate or use our Website; data and marketing analytics providers.	Provide you with our Website; provide you with products and services; communicate with you; advertise or market to you; perform analytics.	Affiliates; advertising partners; data and marketing analytics providers; tag management systems; technology providers.	The length of your business relationship with us plus five years post-relationship.
Non-public education information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g; 34 C.F.R. Part 99)	We do not collect.	Not applicable.	Not applicable.	Not applicable.
Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	Indirectly from you as you navigate or use our Website; data and marketing analytics providers; social networks; advertising networks.	Advertise or market to you; perform analytics.	Affiliates; advertising partners; data and marketing analytics providers; tag management systems; technology providers.	Barring any legally required additional retention period, up to fourteen months.

Sensitive Personal Information Category as set forth in Cal. Civ. Code § 1798.140	Sources from which Information was Collected	Purposes for Collection; Use	Third Parties, Service Providers, and Contractors Receiving Personal Information	Retention Period
Social security number, driver’s license number, state identification card, or passport number.	Directly from you.	Provide you with products and services; protect and secure our environment.	Affiliates; technology providers.	The length of your business relationship with us plus five years post-relationship.
Account access credentials (user names, account numbers, or card numbers combined with required access code, security code or password to access an account).	Directly from you.	Provide you with our Website; provide you with products and services; protect and secure our environment.	Affiliates; technology providers.	The length of your business relationship with us plus five years post-relationship.
Precise geolocation (location within a geographical area of a circle with a radius of 1850 feet or less).	We do not collect.	Not applicable.	Not applicable.	Not applicable.
Racial or ethnic origin	We do not collect.	Not applicable.	Not applicable.	Not applicable.
Religious or philosophical beliefs	We do not collect.	Not applicable.	Not applicable.	Not applicable.
Union membership	We do not collect.	Not applicable.	Not applicable.	Not applicable.
Genetic Data	We do not collect.	Not applicable.	Not applicable.	Not applicable.
Mail, email, or text messages where the content is not directed to us.	We do not collect.	Not applicable.	Not applicable.	Not applicable.
Unique identifying biometric information	We do not collect.	Not applicable.	Not applicable.	Not applicable.
Personal information collected and analyzed concerning health.	We do not collect.	Not applicable.	Not applicable.	Not applicable.
Personal information collected and analyzed concerning sex life, or sexual orientation.	We do not collect.	Not applicable.	Not applicable.	Not applicable.

Your Rights and Choices

California residents have specific rights regarding their personal information. This section describes those rights.

Right to Limit Use and Disclosure of Sensitive Personal Information

We do not collect or process sensitive personal information for the purpose of inferring characteristics about consumers. We also do not disclose sensitive personal information for purposes other than those specified in section 7027(m) of the CCPA regulations promulgated by the California Privacy Protection Agency. Therefore, we do not offer consumers the option to limit the use of their sensitive personal information.

Right to Opt Out of Sharing for Cross-Context Behavioral Advertising

In the past twelve months, we have used data about your activities on our online properties to serve you ads on online properties owned or controlled by third parties. In the past twelve months, we have provided the following categories of information to advertising partners; data analytics providers; and tag management systems for this purpose:

· Personal identifiers, such as unique personal identifier, online identifier, internet protocol address, device information and identifiers, and unique advertising identifiers and cookies; Internet and other electronic network activity information; geolocation information; inference data; professional or employment-related information; and commercial information.

California residents have the right to opt out of the sharing of their personal information for cross-context behavioral advertising purposes. If you would like to opt out of this sharing, and your browser supports it, you may do so in a frictionless manner by activating the Global Privacy Control (“GPC”) to opt out of the “sale” or disclosures of your personal information through the browser you are using. To learn more about the GPC, click here.

Right to Opt Out of Sale

While we do not sell personal information in exchange for monetary consideration, we do share personal information for other benefits that could be deemed a “sale,” as defined by the CCPA. The CCPA broadly defines “sale” in a way that may include activities such as the delivery of targeted advertising on websites or allowing third parties to receive certain information, such as cookies, IP address, and/or browsing behavior. In the past twelve months, we have provided the following categories of information to advertising partners; data analytics providers; and tag management systems in ways that could be considered a “sale” under California law:

We disclosed these categories of information to these third parties in order to market and advertise our products and services; perform analytics; and to maintain, improve, upgrade, or enhance our products or services.

We have no actual knowledge of selling the personal information or the sensitive personal information of minors under 16 years of age.

California residents have the right to opt out of the “sale” of their personal information. If you would like to opt out of such disclosures, you may do so in a frictionless manner by activating the Global Privacy Control (“GPC”) opt out preference signal to opt out of disclosures of your personal information through the browser you are using. To learn more about the GPC, click here.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information. Once we receive your request and confirm your identity, we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting, selling, or sharing that personal information.
If we sold or shared your information, the personal information categories sold or shared and the categories of third parties with whom we sold or shared share that personal information.
If we disclosed your personal information for a business purpose, the personal information categories that each category of recipient obtained and the categories of persons receiving that personal information.
The specific pieces of personal information we collected about you.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.

We will delete or de-identify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Right to Correct Inaccurate Personal Information

You have the right to request the correction of any inaccurate personal information that we maintain about you.

Exercising Your Rights

To exercise your rights described above, please submit a request by either:

Emailing us at privacy@diesellaptops.com
Calling us at 888-983-1975, extension 237, or by dialing direct at 803-830-6679

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.

You may authorize an agent to submit a request on your behalf if you provide the authorized agent with written permission signed by you. We may require you to verify your identity directly with us and confirm that you provided the authorized agent with permission to submit a request on your behalf.

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative based on information we already have on file, such as a customer number, postal or email address, or phone number.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.

Response Timing and Format

We will confirm receipt of your request within 10 business days. If you do not receive confirmation within the 10-day timeframe, please contact us at privacy@diesellaptops.com.

We will try to respond to a verifiable request within 45 days of receiving it. If we require more time (up to another 45 days), we will inform you of the extension.

If you have an account with us, we will deliver our response to that account. If you do not have an account with us, we will deliver our response by email or postal mail, at your option.

For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, to the extent technically feasible.

If we cannot comply with your request, our response will provide the reasons why.

We will not charge a fee for responding to a verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision.

Non-Discrimination

We will not discriminate against you for exercising any of your rights under the CCPA. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Retaliate against an employee, applicant for employment, or independent contractor.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Children’s Information

Our Website is not directed to children under the age of 16 and we do not knowingly collect, use, or disclose personal information from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided personal information to us, please contact us and we will delete that information from our databases.

Contact Us

Diesel Laptops, LLC
7440 Broad River Rd
Irmo, SC 29063

Privacy policy

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Diesel Laptops Brands

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(888) 983-1975

Privacy policy

About Us

Customer Support

Diesel Laptops Brands

Policies