• Refund policy

    Effective March 13th, 2024

    At Diesel Laptops, we understand the importance of your investment. That's why we offer a flexible return policy designed to provide confidence and satisfaction with your purchase. 

    There are three tiers to this policy: 

    1. Products covered under our 30-Day Money Back Guarantee
    2. Products that may be returned but require a 15% restocking fee
    3. Products that may not be returned or refunded

    All products on our website will have their specific return policy inside the product listing itself. Should you have any questions about the return policy of a specific item, please chat with us or call us directly: (888) 983-1975 x1. 

    30-Day Money Back Guarantee

    The following products are eligible for a full refund within 30 days of receipt, without any restocking fees. This guarantee applies provided specific conditions are met, including participation in required training programs and, for technical issues, consultation with our support team. Full details follow.

    TEXA and Jaltest Kits

    Customers are eligible for return within 30 days of unit delivery if they meet the following criteria:

    • Unit is not purchased through an outside financing company
    • Participation in our Onboarding Program
    • Completion of the Texa or Jaltest Diesel Laptops University Training Course
    • Users requesting return due to functionality or technical issues must speak with our technical support team to troubleshoot and verify issues prior to proceeding with return

    Diesel Handheld, Diesel Handheld Pro, and Diesel Tablet

    Customers are eligible for return for within 30 days of unit delivery if they meet the following criteria:

    • The customer has completed the associated DLU training course for the product

    Universal Kits / Diesel Decoder

    Customers are eligible for a return for full hardware refund within 30 days of unit delivery.

    TEXA / Jaltest / Diesel Laptops Cables

    Customers are eligible for return within 30 days of unit delivery. Item must be unused and include original manufacturer packaging.

    Products Requiring a Restocking Fee

    Other products may be returned within 30 days of unit delivery subject to a 15% restocking fee, ensuring they are in like-new condition. Damage or wear will result in additional restocking fees. This includes non-Diesel Laptops branded items and certain hardware. Products requiring a restocking fee are noted on the website listing for that product.

    Items Not Eligible for Refund

    Some items are not returnable or refundable. Non-eligible products are noted on the website listing for that product.

    • OEM Software
    • Licensed Software
    • Module Add-Ons
    • Renewal Support Packages

    How to Request a Refund

    For a smooth return, eligible products must meet our guidelines. Returns are processed promptly within 10 business days upon receipt. To initiate a return, please complete the Return Merchandise Authorization (RMA) form available via this link: RMA Form.